ACCOMMODATION AGREEMENT

On one hand, the natural person and/or legal entity that will be referred to as Customer hereinafter and, on the other hand, YAPIM İNŞAAT GIDA TURİZM OTEL VE LOKANTA İŞLETMECİLİĞİ TİC LTD ŞTİ. - DNA HOTEL DALYAN. Dalyan mahallesi. Gülpınar caddesi. No:61 Ortaca / Muğla / TURKİYE that will be referred to as Hotel hereinafter, all of which will be collectively referred to as Parties hereinafter, have executed this agreement with the following terms and conditions by taking into consideration that this agreement is an official offer; it includes all terms for provision of paid accommodation service; all of the following terms are binding for the parties and they are provided through the website https://dnadalyan.com, and they will not be amended by the customer:

1.1. The Hotel is liable to provide Hotel accommodation service (hereinafter referred to as ‘Service’) upon the Customer’s request under this agreement.

1.2. The Customer shall confirm by executing this agreement that they have been informed about the rules of accommodation at the hotel, reservation rules and tariffs.

1.3. The Hotel shall confirm the Customer’s request as of the execution of this agreement.

2. METHOD OF ACCOMMODATION RESERVATION

2.1. Reservation can be made either by

+90 252 284 44 48 / +90 545 302 42 29 telephone numbers,

Via Whatsapp and Telegram applications,

info@dnadalyan.com e-mail adress,

https://dnadalyan.com webpage.

2.2. If the Customer wants to terminate or change their request, they may either call the Hotel’s at +90 252 284 44 48 / +90 545 302 42 29 or send an e-mail to info@dnadalyan.com in order submit a request of change by stating the date of change.

2.3. If a guest wishes to terminate his request and %100 recover balance amount, he has to cancel his reservation no later than 30 days ahead of accommodation date, (Article 4.1)

2.4. In case of the customer requests to make changes on reservation, must contact the hotel at latest 30 days prior to the date of service of the hotel. (Article 2.5)

2.5. Dna Hotel Dalyan is entitled to apply a different price policy with respect to the market distinction it has predetermined. Effective at the accommodations in 2023, a reservation change (number of people, room type) will be made at the quota prices that are in accordance with the conditions of the day on which it is requested.

2.6. The Customer hereby represents, agrees and undertakes that if they make/want to make a change in the reservation due to any reason during the special discount period, such reservation change request shall be accepted based on current prices applicable to the confirmation date of the request.

2.7. The hotel accepts guests aged 14 and over. During the booking registration, the age of the child notified by the Customer will be taken into account. If the age of the child is determined to be under 14 years of age on the ID during the Booking registration, the reservation will be canceled and the full amount of the accommodation will be charged.

3. TERM OF PAYMENT

3.1. During the payments to be made by the Customer via credit card through online reservation system, the Customer shall enter their own credit card details.

3.2. The customer can make the reservation payment by credit card or by wire transfer to the bank accounts of the hotel.

3.3. The Hotel agrees and represents that credit card details and the system, to which such details are provided, are protected by a special security system, which prevents details to be displayed or copied through any method. The Hotel shall not also compensate and be held liable for any losses arising out of disclosure of information, documents and secrets to third parties due to malware and any other similar software available in the Customer’s computer and the Customer’s negligence.

3.4. The Customer shall receive the invoice at the hotel.

4. METHOD OF REFUNDING

4.1. If reservation is cancelled within,

1. a) In case of cancellation 30 days or more, the total amount charged will be 100% refunded.
2. b) In case of 30 days or less, the total amount charged will not be refunded.

4.2. Repayment in case of payments made via credit card during reservation will be made by re-deposit to the credit card with which payment was made.

4.3. The Hotel will not apply No Show to a guest in case of force majeure such as Acts of God, terror, insurrection and deaths that can be certified (1st and 2nd degree relatives), accident and disease (bill of health from a general hospital) in case of reservation cancellation.

4.4. In case of payments with a credit card, the amount left after deduction of transaction fee and commission will be returned.

4.5. In case of a force majeure, refund procedures shall not be applied if a cancellation request is received as a result of the force majeure. The reservation shall be automatically transferred to the same period in the next year. The parties accept and declare this matter

5. METHOD OF ACCOMMODATION

5.1. The Customer’s age and identity shall be checked during the check-in. Any expenses arising out of misrepresentation of the Customer shall be compensated by the Customer.

5.2. The Customer shall agree that regardless of its arrival time to the Hotel, it shall not be allowed to enter the room until 2 pm on the check-in date and, regardless of its departure time from the Hotel, it shall not be allowed to check-out after 12 am and it shall pay the price of any additional services to be provided after the check-out time.

5.3. The entire amount of accommodation fee shall be paid during the reservation.

5.4. Pets shall not be accepted by the hotel.

5.5. After the check-in if the Customer renounces to receive services due to any reason other than the Hotel’s failure to fulfill its accommodation liabilities, amounts that have already been paid shall not be refunded.

5.6. The hotel accepts guests aged 14 and over.

5.7. The hotel serves in the concept of bed and breakfast.

5.8. No smoking in the rooms.

6. LIABILITIES OF PARTIES

6.1. In case low quality service is provided to the Customer, the Customer shall notify the hotel representative in writing during the accommodation. Otherwise, the service provided by the Hotel shall be deemed as perfect and timely provided.

6.2.The Customer hereby agrees and undertakes that in case it violates any provision of this agreement, it shall pay all damages suffered by the Hotel due to such violation.

6.3. The hotel reserves the right to ask the guest to leave the hotel without any refund, in case the guest behaves in a manner that may disrupt the hotel's order and brings food and drink from outside.

6.4. Visitors from outside of our guests staying at the facility will be able to enter the facility with the approval of the guest, and if they want to use the swimming pool, a daily swimming pool fee will be charged.

7. MISCELLANEOUS

7.1. In case of events such as adverse weather conditions, strike-lockout, terrorist activities, military movements, flood, fire, etc., occurring, the Hotel may not continue to provide services. In such cases, visitors that have made a reservation and payment shall be refunded.

7.2. The Central Courts of Mugla are authorized to settle any dispute that may arise out of this agreement.

7.3. All guests who make a reservation will be deemed to have read and understood this agreement.

7.4. The articles and conditions of this contract entered into force on 02.10.2021.